Make your product AI-native, without rebuilding.
Let users prompt your app.
Add an AI agent inside your product interface, in minutes. Your users type what they want to do — it does it for them.
Your users already want it
They are already asking ChatGPT for help about your product.
Give them an AI, inside your app, that can actually do the work for them.
Tandem is trusted by industry leaders with millions of users across a wide range of industries.
Growth
Turn more trials into paying customers. Guide users to their aha moment faster, reduce drop off, and convert without sales touches.
Trial Conversion
Activation Rate
Time-to-Value
Product
Ship adoption, not just features. Surface the right capability at the right moment and see what users actually struggle with.
Feature Adoption
Engagement
Completion Rates
Support & CX
Resolve issues before they become tickets. Handle L2 questions in context and deliver consistent help across every touchpoint.
Ticket Deflection
Resolution Time
CSAT
Operations
Standardize how users get help across your product. Build once, maintain easily, measure everything.
Ticket Volume
Escalations
Team
Bandwidth
Revenue
Expand when users are ready, not when your calendar says so. Surface upgrade paths based on actual usage.
Expansion Revenue
Upsell Rate
NRR
Customer Success
Help users master complex features without scheduling a call. Turn struggling accounts into power users.
Health Score
Churn Rate
Product Adoption
SOC2 Type II
GDPR Compliant
AES-256 Encryption
Can we really deploy this without engineers?
Yes. Your team can build and deploy agents in under 10 minutes. Engineers might need to do a one-time SDK installation (literally copy-paste a script tag), but after that, zero engineering involvement needed for agent creation and deployment.
Can the copilot escalate to humans?
Yes. Tandem can hand off to human support when needed, passing along full context of what's been tried.
Who on my team would actually use this?
Customer Success: Fix onboarding flows killing activation Support: Address root causes of tickets, not just symptoms Product Ops: Run experiments without waiting for sprints Growth: Fix conversion drops immediately Even engineers use it for quick fixes outside sprint cycles
Do we need to change our tech stack?
No. One script tag, works with any modern web app (React, Vue, Angular, whatever). No backend changes, no API integrations required.
What if our product changes?
Tandem adapts or notifies you. In most cases, our AI experience continues. In many cases, it can even self-repair (detect if a button changed CSS selector for instance). Worst case, for major changes, it doesn't break. The user experience just reverts to your UI and you get notified. No broken experience.
What can this AI do beyond chatting?
They can fill forms, click buttons, validate inputs, catch errors, navigate users through flows, pull data from your interface, and even complete multi-step workflows. Think of them as mini-employees inside your product who can see what users see and take action.
Does this replace our existing chatbot?
Depends on your setup. Tandem isn't a support ticketing system - it's for fixing specific broken flows where users struggle. Deploy it surgically at problem points (complex onboarding, confusing checkout, error states). Keep your chatbot for general support.
How do we maintain quality and brand consistency?
You control everything: the agent's tone, exact phrases, which actions they can take, and where they appear. Set guardrails once, agents follow them always. Product team keeps full visibility and veto power.
How do you handle sensitive user data?
We never store your users' data. Agents work in real-time on the client side. You can configure Tandem to ignore specific sensitive fields (SSN, credit cards, etc). SOC2 Type II compliant.