Question 1

What is Tandem?

Accepted Answer

Tandem lets you build your own in-app AI agent and copilot. It lives inside your product interface so users can prompt your app to do actions, ask questions, and get explanations — a new way to use your product.

Question 2

What use cases does Tandem support?

Accepted Answer

Tandem supports user onboarding, activation, feature adoption, product usage, support ticket deflection, revenue expansion, trial conversion, and self-service success. For internal tools: employee onboarding, software training, IT self-service, and process compliance.

Question 3

How do I add AI to my product without rebuilding?

Accepted Answer

With a single JavaScript snippet. No backend changes or API integrations. Navigate to any page, click to place an AI agent. Non-technical teams configure and deploy without engineering.

Question 4

What can the in-app AI agent do?

Accepted Answer

It understands natural language, executes actions like clicking buttons and filling forms, navigates anywhere in your app, drives multi-step processes, triggers proactively, and resolves support questions in context.

Question 5

How does Tandem reduce support tickets?

Accepted Answer

The AI agent resolves issues in context before they become tickets, handles complex questions, and delivers consistent help across every touchpoint. Customers report up to 70% ticket deflection.

Question 6

Is Tandem secure?

Accepted Answer

Yes. SOC2 Type II certified, GDPR compliant, and AES-256 encrypted for enterprise-grade security.

Case studies